Product details

Sizing & Fit

For Mystery Box select the size you normally wear.
Most pieces follow an Asian fit with a slightly oversized silhouette.

At checkout, add your height, weight, and footwear size in the order notes
(e.g. 170cm / 65kg / EU42). This helps our team curate the best fit for you.

If you are between sizes or would like personalised guidance, you can contact us before ordering. Share your height, weight, and usual size, and our team will assist you in choosing the best fit.

If needed, our team may reach out by email to confirm sizing details before shipping.

Washing & Care

To preserve the quality, shape, and finish of your garment:

• Wash inside out in cold water
• Use mild detergent only
• Do not bleach
• Do not tumble dry
• Iron inside out on low heat
• Hang dry for best results

Proper care ensures longevity and maintains the garment’s original texture and fit.

Delivery Time

Each order is carefully sourced and prepared individually to ensure quality and authenticity.

• USA: 4–12 business days
• UK: 4–11 business days
• UAE & Saudi Arabia: 10–20 business days

Delivery timelines are estimates and may vary due to customs processing or logistical factors. Tracking information will be provided once your order has been dispatched.

FAQs

Please read our FAQs page to find out more.

Are your products authentic?

Yes. All items available on our platform are carefully selected and sourced directly from verified brands and partners to ensure authenticity and quality.

How do I choose the right size?

Each product includes a detailed size chart within the product images. We recommend reviewing it carefully before ordering, as fits may vary by brand and design.

Do you keep items in stock?

Some pieces are stocked, while others are sourced per order. This approach allows us to curate a focused selection and offer limited pieces without overproduction.

Will I receive tracking information?

Yes. Once your order has been dispatched, you will receive tracking details via email so you can follow your delivery at every stage.

Can I return or exchange an item?

Returns and exchanges are accepted within a limited period, provided the item is unused, unworn, and in its original condition. Please refer to our return policy for full details.

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